Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Customer Success Manager
lemlist · Canada · Posted 337 days ago
ABOUT LEMLIST
lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.
Bootstrapped from day one, we’ve grown from 0 to $50M+ ARR in 8 years without raising a single dollar. Today, 40,000+ sales teams use lemlist to book more meetings and close more deals.
We’re building the next generation of outbound: AI-first, multi-channel, highly personalized, and deeply integrated into the way modern sales teams work.
And we’re just getting started.
Your Mission
As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).
Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.
What You’ll Do
🚀 Customer Onboarding & Adoption
Led new clients through a structured and seamless onboarding experience.
Provide tailored training and best practices to help customers maximize the value of lemlist.
Proactively ensure customers integrate lemlist into their workflows for long-term success.
🤝 Account Management & Growth
Build and nurture strong relationships with key accounts to foster engagement and loyalty.
Monitor customer health metrics, identify risks early, and implement retention strategies.
Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.
💡 Customer Success & Support
Be the trusted advisor for your portfolio, ensuring customers achieve their goals.
Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.
Gather customer feedback and provide insights to improve product development.
📈 Retention & Expansion
Identify and execute upsell and cross-sell opportunities to increase account value.
Develop and implement targeted expansion strategies to achieve 110% NRR.
…
This posting is sourced from lemlist's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 9 open roles at lemlist right now. This role is one of 684 Customer Success Manager openings and centers on Customer Success, Account Management, SaaS, and Customer Onboarding.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.