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Customer Success Manager, Public Sector & Defence
Cohere · Ottawa, IL · Posted 7 days ago
"Own strategic Canadian federal, defence, and healthcare accounts, guiding secure, air-gapped frontier AI deployments that shape how national institutions serve the public."
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of government and defence organizations.
You will be the trusted advisor and strategic partner for Canadian federal departments, provincial agencies, Crown corporations, defence organizations, and healthcare systems as they navigate the complex journey of AI adoption. You'll guide organizations through the implementation of frontier AI in secure, highly regulated environments—ensuring solutions deliver a measurable impact while meeting stringent security, privacy, compliance, and ethical requirements.
In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the voice of the customer internally and the face of Cohere externally for our most sensitive and high-impact government engagements. You'll have the unique opportunity to shape how Canada's most important institutions leverage AI to serve the public good.
Location: Ottawa (proximity to government customers) Security Clearance: Active Top Secret clearance is mandatory for this role
Strategic Customer Partnership:
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This posting is sourced from Cohere's own career site — applying takes you there directly.
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There are 124 open roles at Cohere right now. This role is one of 684 Customer Success Manager openings and centers on Customer Success, Account Management, Enterprise Software Implementation, and Ai/ml Implementation.
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