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Customer Success Manager
RingCentral · Manila, National Capital Region · Posted 2 days ago
Own high-value and high-risk enterprise accounts for RingCentral's UCaaS platform, driving MRR growth, renewals, and 180-day revenue forecasting at a company with $2.5B+ ARR.
Say hello to opportunities.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
This is where you and your skills come in. We’re currently looking for Customer Success Manager, Up Market:
- Revenue & Account Management: Drive MRR growth, manage high-value and high-risk accounts, and identify upsell and expansion opportunities.
- Contract Renewals: Manage the full contract renewal lifecycle, including renewal proposals and contract negotiations.
- Revenue Forecasting: Manage 180-day revenue forecasting, including risks and opportunities, and maintain accurate pipeline, contract, and customer records in Salesforce/CRM.
- Customer Relationship Management: Build trusted customer relationships, understand business needs, and position RingCentral’s UCaaS solutions to drive customer success and digital transformation.
- Customer Health, Churn & Risk Management: Monitor customer health, usage, and engagement, proactively mitigate churn risks, and leverage customer insights to reinforce RingCentral’s value proposition.
- Cross-Functional Collaboration: Collaborate with Sales, Project Management, and Support teams to deliver a seamless customer experience and provide customer insights and feedback to improve products, services, and processes.
To succeed in this role, you must have experience in:
…
This posting is sourced from RingCentral's own career site — applying takes you there directly.
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There are 84 open roles at RingCentral right now. This role is one of 684 Customer Success Manager openings and centers on Customer Success, Account Management, Customer Service, and Technical Support.
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