Customer Success Manager -SMB - Nordics

Customer Success Manager - SMB - Nordics

Position Overview and Objective

Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.

Achieving renewal and expansion targets through consultative selling techniques

Listening to customers and providing feedback to the business.

Ensuring customer satisfaction and delivery of quarterly account reviews.

Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.

Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.

Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.

Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

Key Skills The ability to be flexible and work in a rapidly changing environment is required. Aptitude for technology, knowledge of spreadsheet and Salesforce utilization. Fanatical devotion to customer service, business quality, and data security. Thinks out-of-the-box and energizes others with passion, quality, and commitment.

Key Competencies

Minimum Qualifications 5+ years of demonstrated success in a sales role, preferably in a technology organization. Field sales experience strongly desired

Preferred Qualifications

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