Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Customer Success Manager
uipath · Remote-Jakarta · Posted 44 days ago
We are looking for a Customer Success Manager II to join our Indonesia team and help enterprise customers achieve measurable business value through automation, AI, and agentic transformation.
You will be the primary post-sales relationship owner for a portfolio of strategic and enterprise customers. You will help customers move from traditional automation to intelligent, AI-powered, and agentic ways of working.
You will work closely with customer executives, automation leaders, IT teams, business stakeholders, partners, Sales, Professional Services, Support, Product, and Technical Account Managers to drive adoption, value realization, retention, and growth.
The ideal candidate is commercially minded, outcome-oriented, and comfortable navigating complex customer environments. You should be able to build trusted executive relationships, translate emerging AI and automation capabilities into business outcomes, and proactively manage customer risks.
THIS IS WHAT YOU'LL DO AT UIPATH:
- Own the customer success lifecycle from Sales handover through onboarding, implementation, adoption, value realization, renewal, and expansion.
- Develop and maintain joint success plans aligned to customer priorities, business outcomes, automation strategy, and AI transformation goals.
- Act as a trusted advisor to customer executives, business leaders, IT stakeholders, and Automation Centres of Excellence.
- Help customers identify and prioritize opportunities for automation, AI, agents, orchestration, process intelligence, and intelligent document processing.
- Guide customers as they evolve from task-based automation to connected, intelligent, and agentic business processes.
- Lead customer governance forums, executive business reviews, value reviews, and transformation planning sessions.
- Drive platform adoption, usage growth, enablement, and engagement across customer teams.
- Establish measurable success criteria, value targets, milestones, and 30/60/90-day adoption plans.
- Help customers define, communicate, and realize the value of automation and AI, including productivity gains, cost savings, improved customer experience, risk reduction, and operational resilience.
- Identify customer risks early, maintain account health plans, and coordinate recovery actions for at-risk customers.
- Partner with Sales on renewal strategy, commercial planning, expansion opportunities, and accurate forecasting.
- Identify opportunities to expand the use of UiPath capabilities across business functions, including automation, agentic AI, testing, process mining, and orchestration.
- Coordinate cross-functional teams across Support, Professional Services, Product, Partners, Sales, and Technical Account Management.
- Maintain accurate customer information, success plans, risks, activities, and forecasts in relevant systems.
- Act as the voice of the customer by sharing feedback, market insights, AI use cases, and product needs internally.
…
This posting is sourced from uipath's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 111 open roles at uipath right now. This role is one of 113 Customer Success Manager openings in Remote and centers on Customer Success, Account Management, Enterprise Customer Management, and Relationship Building.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.