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Customer Success Manager with Arabic
redis · Bulgaria · Posted 8 days ago
"Own the relationships and onboarding for some of Redis's biggest, most important customers, driving adoption and expansion of a technical platform."
Why would you love this job? We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you. What you’ll do:
- You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
- Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
- Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
- Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
- Identify and mitigate churn risk proactively
What will you need to have?
- 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
- Experience with Enterprise customers, and/or dynamic and technological accounts
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
- Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Strong presentation, verbal and written communication, organization, multitasking, and time management skills
- Proven multitasking and prioritization skills
- A Bachelor degree from a University is a must
- Fluent Arabic and English speaking
Extra great if you have:
- Experience with NoSQL databases or distributed caches
…
This posting is sourced from redis's own career site — applying takes you there directly.
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This role is one of 684 Customer Success Manager openings and centers on Customer Success, Enterprise Software, Customer Relationship Management, and Presentation. There are 33 open roles at redis right now.
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