Customer Support Associate

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeedAs a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients’ questions and concernsThis role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with BluevineResolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chatsEnsure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needsYou become an expert on up to two products within Bluevine and create added value and memorable experiences for every customerLeverage Bluevine’s innovative technology solutions and systems to process customer’s requestsMeet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metricsIdentify, resolve, and/or escalate risks and trends that may impact the customer experienceRepresent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancementsBe adaptable and flexible to support business needs, including short-term scheduling adjustmentsBe a part of creating a fun and engaging cultureBenefitsMedicalDentalVisionCompetitive salaries401K planPTO & HolidaysParental leaveLife insuranceCommuter passWeekly catered lunchesVolunteering eventsHappy hours