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Customer Support Specialist, Benefits
justworks · New York, NY · Posted 3 days ago
"Become the benefits subject matter expert for small business customers, owning issues from start to finish across medical, retirement, HSA/FSA, and wellness perks."
You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers. You treat others with care and empathy, and assume the best intentions in others. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You love to solve problems and figure out how and why things work. You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment. You have the willingness to lean into a challenge and affect change.
Our Benefits Support team at Justworks is dedicated to helping our customers run their business with confidence. We are the benefits experts our customers rely on, and we help our customers manage their benefits and perks with ease. Our team takes ownership of our customer’s benefits concerns, and we actively drive issues to resolution. In this role you will support our small business customers with inquiries related to benefits and wellness perks , and contribute to internal discussions regarding product enhancements. We believe a positive team is the strongest unit, and we strive to make ourselves and each other better. This is a fast-paced and challenging role, but also incredibly rewarding due to the positive impact we have on our customers and their businesses.
A variety of shifts and hours are available, and we will work with you to find the best fit.
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This posting is sourced from justworks's own career site — applying takes you there directly.
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This role is one of a handful of open Customer Support roles in New York, NY and centers on Customer Support, Benefits Administration, Zendesk, and Jira. There are 112 open roles at justworks right now.
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