Customer Support Specialist ll

As a Customer Support Specialist II, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.

What you’ll be doing (ie. job duties):

• Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.
• Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.

What we look for in you (i.e. job requirements):

• Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
• Shift and weekend work is a requirement.
• Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.
• Experience with different channels of support, including voice, messaging, and email.
• Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
• Must be able to read, write and speak in English.
• Willing to work from an office at Manila, Philippines
• Experience working with and partnering with external business partners.