Customer Support Specialist - Payroll

Mercury is building the complete finance stack for startups, one where founders spend less time thinking about money infrastructure and more time building their companies. We've spent years earning the trust of over 300,000 businesses on the banking* side. Now, with our 2026 acquisition of Central, a payroll platform purpose-built for startups, we're extending that trust into payroll. The goal is the same as it's always been: make something complex feel effortless.

That's easier said than done, and that's where you come in.

We're building a payroll support team, the human layer that makes the effortless experience actually possible. This isn't a generic support role. It's a role for someone who finds payroll genuinely interesting, who gets a quiet satisfaction from untangling complexity, and who understands that on the other side of every support ticket is a founder trying to make sure their team gets paid.

You'll bring the depth of a payroll expert and the instincts of an exceptional support professional. And because this team is new, you'll have an unusual influence over how it takes shape. The processes you design, the help content you write, and the product feedback you surface will have a direct and lasting impact on how Mercury's payroll experience evolves.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You Will Do:

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