Data Center Operations System Engineer - Plano, TX

*Note: This position requires presence in our Plano, TX Data Center 5 days; shift work

• Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured.
• Troubleshoot hardware and software issues in some of the world’s most advanced GPU and Networking systems.
• Document and update data center layout and network topology in DCIM software
• Work with supply chain & manufacturing teams to ensure timely deployment of systems and project plans for large-scale deployments
• Manage a parts depot inventory and track equipment through the delivery-store-stage-deploy-handoff process in each of our data centers
• Partner with HW Support teams to ensure data center hardware incidents with higher level troubleshooting challenges are resolved, reported on and solutions are disseminated to the large operations organization.
• Work with RMA team to ensure faulty parts are returned and replacements are ordered
• Follow installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers
• Have strong past experiences with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management
• Be familiar with carrier DIA circuit test and turn ups, fiber testing and troubleshooting
• Basic knowledge of cable optics and the different types of use
• Solid understanding of single and three phase power theories
• PDU balancing and why it is important
• Familiar with multiple cable media types and their uses
• Knowledge of cold isle and hot isle containment
• Solid understanding of server hardware and boot process
• Ability to structure, collaborate and iteratively improve on complex maintenance MOPs.
• Working with product management, support, and other teams to align operational capabilities with company goals.
• Translating business priorities into technical and operational requirements.
• Supporting cross-functional projects where infrastructure plays a critical role.
• Are action-oriented and willingness to train junior staff on best practices
• Are willing to travel for bring up of new data center locations as needed
• Have 3+ years experience with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management
• Experience with/or knowledge of network topology and configurations and 400gb Infiniband architectures.
• Experience with/or knowledge of DDP or SCM cluster storage systems.
• Have 3+ years working with and reporting from a ticketing systems like JIRA and Zendesk
• Advanced experience with Linux administration
• Experience with High Performance Compute GPU systems (air or water cooled) - especially Nvidia NVL72

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