Data Center Technician - Sandusky, OH

Our Data Center Operations team sits at the physical core of our business. The team builds, maintains, and operates the cutting-edge infrastructure that powers the cloud. It keeps our physical assets stable, secure, and scalable, working hands-on in a fast-paced, hyper-growth environment. You will join a collaborative and curious group that is essential to delivering a best-in-class experience for our clients.

The Data Center Technician helps keep data center operations available and reliable, meeting or exceeding defined service levels. The role covers hardware and network diagnostics followed by physical repair, and may include an on-call rotation.

This is a salaried, 100% onsite role at one of our data center locations. It requires up to 10% travel to other data center locations, as business needs require.

Key Responsibilities:

Maintain data center operations to ensure service availability and reliability.Conduct hardware and network diagnostics and repairs.Perform root cause analysis of hardware and software failures.Respond to on-site equipment failures or emergencies within 60 minutes while on scheduled on-call.Develop scripts to update server and networking hardware.Assemble and install equipment.Maintain inventory.Perform maintenance of test and tool equipment.Provide technical support to data center teams.Train internal teams.Develop documentation.

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