Data Center Technician Trainee, Data Center Operations

We are looking for a Data Center Technician Trainee to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of Data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.

You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.

You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

The trainee program lasts 3 months and after successfully finishing the program you have the opportunity to be hired as a Full-time and permanent Data Center Technician.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Key job responsibilities

• SAFETY

Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO)

This position involves: o Diagnosing hardware and network problems followed by physical repairs o Troubleshooting events within internal Service Level Agreements (SLAs) o Performing root cause analysis of equipment failures

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