Data Management Specialist

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great team spirit, customer centricity and CI mindset are key elements you need to fit in the team. In this context, we are looking for a dynamic candidate to reinforce Joining Operations team .

What to Expect?

• Familiarity with Swift's products and services
• Familiarity with ordering processes is an asset
• OA tools, advanced Excel, Salesforce, SAP/ProAct knowledge
• Validate, input and process joining requests correctly, timely and accurately using the appropriate processes and applications
• Ensure customer information is maintained in an accurate and timely manner
• Resolve and document customer inquiries regarding the status of their request in a timely, efficient and professional manner in accordance with the service level agreement, key performance indicators and escalation procedures. Liaise with customers, team members and other departments to resolve most of the customers' problems and queries
• Identify opportunities for improvement to processes, procedures or tools
• Provide highest quality customer services with all internal and external parties
• Acquire operational, process and product knowledge to resolve customer inquiries and problems

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