Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
DataPipeline CA SW
HP Inc · Sant Cugat del Vallès, Catalonia · Posted 4 days ago
Own Tier 4 escalations for HP PageWide Web Press customers, restoring production-down presses and driving root-cause fixes that prevent repeat incidents across the fleet.
DataPipeline CA SW Description - Tier 4 Software Customer Assurance Engineer (HP PWP) Organization: PWP GBU Operations Engineering / Customer Assurance Role Type: Technical escalation & reliability engineering (customer production environments) Role Summary The Tier 4 Software Customer Assurance Engineer is a senior technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, with deep expertise spanning press compute platforms, networking/connectivity, and print electronics/press subsystems . This role resolves complex, cross-domain problems quickly to restore customer production, drives root cause and prevention, and partners closely with internal engineering (R&D) and service teams(IPCS) to reduce recurrence. Tier 4 work includes managing elevated tasks, performing remote diagnostics and (when required) customer site support, and leading mitigation of top issues through trend analysis and continuous improvement. Key Responsibilities 1) Tier 4 Escalation Ownership & Resolution
- Own and drive resolution of Tier 4 elevated tasks/incidents , collaborating with Tier 1–3 support, Field Service, and partners to restore press operations.
- Provide remote diagnostics and troubleshooting using logs, press state reports, and system data; request/clarify missing data and direct next steps.
- For critical/press-down situations, provide timely technical leadership, clear status updates, and structured escalation as required by process.
2) Compute/network & OS / Software Environment Expertise
…
This posting is sourced from HP Inc's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 890 open roles at HP Inc right now. This role centers on Troubleshooting, Compute Platforms, Networking, and Hardware Electronics.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.