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DC Ops Technician III
Rackspace Technology · US-VA-IAD3 · Posted 21 days ago
Own IT infrastructure and customer server environments in a 24x7 Ashburn data center, keeping 99.999% uptime across Windows, Linux, and VMware hardware and network systems.
JOB DESCRIPTION: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
Work Location/Days/Hours:
- Ashburn, VA
- Weekend 2nd shift Friday- Monday 3pm - 2am
- Eligible for shift differential
Key Accountabilities
- Utilize custom monitoring software and internal ticketing system to provide customer support
- Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
- Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Simple operating systems administration to include troubleshooting of login, password and connectivity issues
- Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
- Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
- Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
- Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
- Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
- Provide technical communication relating to customer configurations in a concise, professional manner
- Adhere to company security policies and procedures, including health and safety and local governing requirements as directed
- Execute and maintain meticulous 5S and housekeeping practices
- Demonstrate no less than full performance in a continuous, consistent, measurable manner
- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
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This posting is sourced from Rackspace Technology's own career site — applying takes you there directly.
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There are 81 open roles at Rackspace Technology right now. This role centers on X86 Servers, Raid, Microsoft Windows Server, and Red Hat Enterprise Linux.
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