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DC Ops Technician V - Weekend 1st shift
Rackspace Technology · US-VA-IAD3 · Posted 21 days ago
"Own uptime and customer server environments at Ashburn data center scale, serving as the primary technical escalation point for the DCOPS team."
JOB DESCRIPTION: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
Work Location/Days/Hours:
- Ashburn, VA
- Sat- Wed
- 7am to 4pm EST
JOB REQUIREMENTS: Key Accountabilities
- Utilize custom monitoring software and internal ticketing system to provide customer support
- Identify and troubleshoot complex hardware failures on x86-based servers to include the replacement of failed hardware components
- Troubleshoot complex operating system storage issues including file system, disk management and RAID technologies
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
- Complex operating systems administration to include resolution of configuration file, permission, login, password and connectivity issues
- Troubleshoot complex local area network (LAN) connectivity issues and reestablish remote access to customer
configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
…
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