Digital Employee Experience Specialist I

Why Mobility Global? At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we’re creating new opportunities for our customers, our business, and our people. Join a team singularly focused on transforming the automotive industry. S&P Global Mobility is Mobility Global — the company behind CARFAX, automotiveMastermind, Market Scan, and Polk Automotive Solutions. Our strength comes from our people, and here, the progress you make helps the entire automotive ecosystem move faster and with greater confidence. -10X Virginia Business Best Places to Work -9X Washingtonian Great Places to Work -10X Washington Post Top Workplace -3X St. Louis Post-Dispatch Best Places to Work

What You’ll Do

• Provide accurate and creative solutions to user hardware and software issues to maintain maximum productivity.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices following established Mobility Global processes and procedures.
• Install, update, and manage software using the internal IT tech stack.
• Research, resolve, and respond to inquiries via phone, internal ticketing system, in-person visits, chat, and email in a timely manner.
• Build, test, and deploy software packages to workstations and laptops using desktop management tools.
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions.

What We’re Looking For

Required Qualifications

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