Director, Business Services (Medicaid Operations)

We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Revenue Management Services organization. In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients. You will play a highly visible leadership role—building strong partnerships across clients and internal teams, developing high-performing talent, and driving innovation, efficiency, and continuous improvement across the function. We continue to expand our services and solutions to help clients meet their strategic priorities, strengthen compliance programs, and optimize their Medicaid rebate management operations. This is an exciting opportunity for a leader who thrives at the intersection of client impact, team leadership, and business transformation. This role is fully remote.

Responsibilities:

Service Delivery & Operational Excellence

• Own and develop best-in-class delivery processes and outputs that provide clients with a positive experience and demonstrate the value of the service.
• Act as a driver of efficiency and a leader of change, continually improving business services processes and programs and championing best practices across the group.
• Direct the review and approval of Medicaid rebate deliverables to clients, ensuring quality, accuracy, compliance with government and contractual requirements, and adherence to SLAs.
• Responsible for review and approval of the setup and maintenance of customer contracts and data management within Model N systems.
• Comply with all SOC controls and internal processes and procedures.

Medicaid Subject Matter Expertise & Regulatory Leadership

…