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Director, Channel Programs & Enablement

kong · San Francisco, CA · Posted 10 days ago

dir
SalesforcePartner Relationship Management (PRM)Partner PortalChannel ProgramsChannel EnablementChannel MarketingMDF ManagementPartner Contracting

Design and build Kong's partner programs from the ground up, including the partner portal, certification model, and a team you will lead.

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DIRECTOR, CHANNEL PROGRAMS & ENABLEMENT RESPONSIBILITIES

  • Responsible for the design, build, and management of partner programs that support Kong's channel business.
  • Develop partner program collateral, documentation, and onboarding tools to enhance the overall partner experience and communicate program details to partners
  • Develop the partner portal, leveraging Salesforce (SFDC) and a partner relationship management (PRM) system, working with Marketing and Channel Operations
  • Manage and administer the partner portal to create an engaging platform for partners to interact with Kong (lead registration, opportunity tracking, commissions, etc.)
  • Work with Channel Operations/IT to implement channel strategy, data/reporting, system workflows, and overall operational governance for the program
  • Design the Channel Enablement certification and badge model; work closely with Channel Marketing, Channel Services, Customer Success, and Sales Enablement on partner enablement tools/training, and implement them as part of the overall program
  • Manage and administer partner agreements and partner contracting, in coordination with Legal
  • Communicate channel programs, strategies, events, and updates internally to drive alignment throughout the business
  • Work cross-functionally with Marketing, Product, Legal, and Finance to continue to implement and grow partner programs, and ensure alignment across the business
  • Work with partners to solicit feedback on existing programs/processes and implement changes (e.g., Partner Advisory Councils, via channel teams)
  • Build a team to effectively manage channel programs, enablement, the partner portal, communications, and MDF/incentive management

DIRECTOR, CHANNEL PROGRAMS & ENABLEMENT REQUIREMENTS

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There are 112 open roles at kong right now. This role centers on Channel Programs, Channel Enablement, Channel Marketing, and Team Leadership.

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