Director, Commercial Operations

Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.

Mission Summary:

The Director of Commercial Operations is a critical senior management team member and is responsible for the safe and reliable operation of Motional’s commercial fleet and supporting commercial partners. Reporting to the Senior Director of Operations, the Director of Commercial Operations is expected to develop and maintain an excellent level of operating performance through increased reliability and close working relationships with cross-functional stakeholders. This role requires extensive operational experience to ensure that the efficient deployment of the commercial autonomous vehicle (AV) Fleet is safe, reliable and accessible. The Director will be responsible for achieving improved efficiencies by implementing new tools and technologies, while also ensuring that any cost-efficiency plans are driven by Motional’s core values and commitment to a driverless vehicle future.

What You’ll Be Doing:

Fleet Performance & Operational Excellence:

• Own end-to-end commercial fleet performance across all active markets, including safety, reliability, utilization, and service delivery metrics.
• Establish and drive KPIs such as fleet availability, autonomous miles, incident rates, MTTR (mean time to resolution), and SLA adherence.
• Translate operational data into actionable insights to continuously improve fleet efficiency, uptime, and customer experience.

Multi-Market Operations Leadership:

…