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Director Customer Success
Bitsight · Lisbon, Lisbon · Posted 14 days ago
Lead a 13-person international Customer Success organization across EMEA, APAC, and LATAM, owning renewal and expansion outcomes for a cybersecurity platform.
Director, Customer Success, International Reports to: Vice President, Global Customer Success Location: Remote within approved countries. Ireland, the United Kingdom, or Portugal preferred, with a preference for Lisbon for Portugal-based candidates. Travel: Regular travel across the region is expected for customer meetings, team engagement, and company events.
About the Role Bitsight is seeking a Director of Customer Success to lead our international Customer Success organization, including customers across EMEA, APAC, & LATAM.
This leader will oversee a team of approximately 13 Customer Success Managers supporting customers across all segments. The role will directly manage several senior CSMs responsible for key and enterprise accounts, as well as a Manager, Customer Success Manager leading the down-market and APAC teams.
The Director will be accountable for consistent, high-quality Customer Success execution across the region, helping customers accelerate time to value, increase technical adoption, and achieve measurable outcomes with Bitsight. While Customer Success does not directly own commercial negotiations or revenue, this role will be measured primarily on renewal and expansion outcomes and will partner closely with Sales and Account Management leadership to achieve them.
The right candidate is an experienced, hands-on people leader who can develop strong managers and senior CSMs, establish clear standards, inspect customer risk, and confidently engage executive stakeholders. They will also serve as the voice of regional customers and CSMs across Bitsight, ensuring Product and other teams understand their needs and priorities.
What You'll Do
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There are 37 open roles at Bitsight right now. This role is one of 113 Customer Success Manager openings in Remote and centers on Customer Success, B2B SaaS, People Leadership, and Escalation Management.
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