Director, Customer Trust

LOCATION: 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS.

Security at Illumio is not a control function. It’s part of how the business operates and grows. We protect the company, enable the business, support product velocity, and help earn customer trust - working across engineering, product, and go-to-market teams to turn risk into clear. actionable decisions. Our goal isn’t to slow things down. It’s to build a security function that scales with the business and actually works in the real world.

The Director of Customer Trust leads the company’s customer-facing security engagement program. Reporting to the VP of Security, this role is responsible for building trust with our customers, and ensuring customers understand the company’s security architecture, practices, and product security model.

The Director will partner closely with Sales, Customer Success, Product, and Security teams to support enterprise sales cycles, manage customer security reviews, and scale the company’s ability to respond to security assessments and inquiries.

This role acts as the primary interface between the Security organization and customer security teams.

Customer Security Engagement

• Serve as the primary security representative during customer security reviews and technical discussions
• Participate in enterprise sales cycles to address customer security questions and architecture reviews
• Engage directly with customer security teams and CISOs to explain the company’s security posture

Security Questionnaire & Assurance Program

…