Director, IT Operations

Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other. Title : Director, IT Operations Reporting to : VP, CISO Location : Bangalore Department : Information Technology

Position Summary The Director of Information Technology leads the strategy, delivery, and improvement of internal technology services for a global SaaS company. The role covers employee technology experience, service management, infrastructure, cloud, networking, identity, selected business applications, portfolio governance, vendors and licensing, and business continuity and disaster recovery. This is a strategic player-coach role that develops a capable service organization while remaining able to lead major incidents, review architecture and configurations, diagnose complex issues, and perform targeted technical work. The Director partners with the CISO and other leaders on cybersecurity, compliance, data governance, and responsible AI. Security, privacy, resilience, data protection, and responsible AI are expected considerations in every service, project, purchase, and operational decision. The role supports corporate IT and does not own the customer-facing SaaS production platform.

• Higher stakeholder confidence and satisfaction through clear service ownership, performance measures, and executive communication.
• More stable, measurable IT services with fewer high-impact recurring incidents.
• An approved, business-aligned IT strategy and roadmap covering architecture, investment, risk, capacity, and workforce needs.
• A rationalized project and application portfolio focused on the highest-value work.
• Responsible AI adoption supported by practical governance, workforce enablement, data safeguards, and measurable value.

Qualifications

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