Director of Client Experience, Lab Network

Director of Client Experience, Lab Network

Want to revolutionize healthcare?

Health Gorilla is looking for an Associate Account Executive, New Logo to join our Commercial organization. Reporting to the VP of Enterprise Sales, this quota-carrying role drives new business across our priority customer segments while running the structured, repeatable engine that moves deals from first touch to signature. You will compress sales-cycle time by owning the process end to end — lead response, discovery, NDA and sandbox provisioning, compliance coordination, pricing assembly, proposal production, and contract execution — while progressively taking direct ownership of a defined segment of new-logo opportunities. This is a hybrid seller-operator role and a deliberate development path toward a full Account Executive seat. If you are process-driven, commercially curious, and want to earn your way into a closing role in a fast-moving healthcare technology company, we want to hear from you.

The Opportunity

The lab network is one of the biggest and fastest-growing parts of Health Gorilla's business, and this role puts you at the center of it. As Director of Client Experience, Lab Network, reporting to the VP of Operations, you will own our portfolio of lab network clients and partners. You will be their main point of contact after implementation, their advocate inside Health Gorilla, and the person responsible for keeping each relationship healthy and growing.

You will own the renewal process for every account. You will get to know each client well enough to spot where there's room for more, whether that's additional practices, more labs, higher volume, or other Health Gorilla products. You will also keep the network accurate and running well behind the scenes, and you will look for ways to improve how we work, both internally and with our clients.

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