Director of Clinical Strategy & Operations

About the Role Leap Health's Clinical Operations function — spanning Intake Operations, Care Operations, and Care Guide — is scaling 3x by year-end, and this role exists to give that growth a strategic engine, not just operational coverage. The Director of Clinical Strategy & Operations owns the company's highest-value cross-functional initiatives end to end: large client launches, condition-specific experimentation, and high-value activation experiments. This person operates as the project lead and charter owner for that work — designing the experiment, defining success metrics and owners, and driving it across Clinical Operations and stakeholders including Client Success, Marketing, Data & Analytics, and Engineering. Where the Strategy & Operations Manager executes and refines the existing playbook, this person builds the next one. Reporting to the Head of Member Operations and Strategy, this role extends that function's ability to take on efforts that no single team owns. Based in New York City. Hybrid, with at least 2 days per week in office, and travel to markets as needed.

Key Responsibilities

Company-Wide Experimentation & Initiative Leadership

• Own the charter and execution of Leap's highest-value cross-functional efforts — large client launches, condition-specific experimentation, activation experimentation — acting as the project lead from design through results
• Design structured experiments: define hypotheses, success metrics, timelines, and owners before work begins, and turn results into decisions leadership acts on
• Drive alignment across Client Success, Marketing, Data & Analytics, and Engineering to keep company-wide initiatives moving, unblocking stalls wherever they show up

Clinical Operations Partnership

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