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Director of Production Support Engineering
Salesforce · San Francisco, CA · Posted 118 days ago
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Job Category Software Engineering Job Details
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Join an agile team with deep startup roots. We operate as a high-velocity ‘startup-within-Salesforce,’ following our recent acquisition. We have successfully navigated the "0 to 1" journey and are now scaling Agentforce for Supply Chain from 1 to 100 . This involves moving beyond a single-stack startup architecture into a sophisticated, multi-environment global operation that serves the world’s largest enterprises and government entities.
This is a unique leadership opportunity to manage the production excellence of a high-growth AI product while balancing a complex technical landscape: from our modern Salesforce-native deployment to legacy environments and highly specialized custom deployments for global tier-one customers.
What You’ll Do As the Director of Production Support Engineering , you will be the strategic leader and people manager for our embedded reliability organization. You will lead a high-caliber team of Lead and Principal Engineers (LMTS/PMTS) who are integrated directly into the product lifecycle.
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There are 1,461 open roles at Salesforce right now. This role is one of 20 Support Engineer openings in San Francisco, CA and centers on Production Engineering, Site Reliability Engineering, Kubernetes, and Terraform.
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