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Director, Product Management-Customer Growth & Value Realization
Zscaler · Santa Clara, CA · Posted 6 days ago
Own cross-functional product initiatives that turn customer telemetry and health signals into adoption, retention, and ARR outcomes across Zscaler's portfolio.
We are looking for a Director, Product Management — Customer Growth & Value Realization to join our team. This is a hybrid role in Santa Clara, CA, reporting to the Senior Director, Product Management. Zscaler is seeking a strategic product leader to lead high-impact initiatives that improve customer adoption, value realization, and business performance across our product portfolio. In this role, you will connect customer needs, product usage, data insights, and commercial outcomes into a clear execution agenda.
What you’ll do (Role Expectations)
- Drive customer adoption, value realization, and long-term engagement across key customer segments and use cases by translating telemetry and health signals into focused product action
- Lead highly strategic, cross-functional product initiatives from initial opportunity identification through to execution, roadmap recommendation, and post-launch KPI tracking
- Partner closely with Customer Success, Sales, Support, Operations, and Finance to scale customer experience enhancements, support expansion readiness, and optimize overall business performance
- Collaborate with GTM and Channel/Partner teams to ensure product insights and adoption patterns are fully operationalized across direct, partner-led, and channel-assisted routes to market
- Establish robust product management discipline, including structured prioritization frameworks, operating cadences, business case modeling, and senior-level alignment to drive high-accountability outcomes
Who You Are (Success Profile)
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This role centers on Product Management, Product Strategy, Business Case Modeling, and SaaS. There are 397 open roles at Zscaler right now.
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