Emergency Response Manager, APAC

The Community You Will Join:

This position is employed by Airbnb Inc., however the role will provide direct support to Airbnb.org, an independent 501(c)(3) nonprofit that focuses on emergency response and provides temporary housing for people in times of crisis. Airbnb.org is governed by an independent Board of Directors and its mission is to provide emergency housing in times of crisis. From Australia to France, hosts have offered to open up their homes and helped provide accommodations to over 250,000 people. Our goal is to exponentially increase Airbnb.org’s reach and impact over the next three years. Learn more at Airbnb.org .

The Difference You Will Make:

You will manage Airbnb.org’s emergency responses in the APAC region but will also be expected to support responses globally as required. You will monitor disasters around the world, decide with your manager when an event meets our activation criteria, stand the response up, and manage it through to close-out.

You will do this work with partners on the ground. Local nonprofits and agencies find displaced people, confirm eligibility, and provide case management. Your job is to make sure those partners are ready before an event, and that during one they have the housing supply, the guidance, and the answers they need. Speed matters, and so does the quality of the placement.

You will run several responses at the same time, in different countries and at different stages. You will keep internal teams and external partners informed before they have to ask. You will work across Operations, Strategic Partnerships, Marketing, Communications, Legal, Finance, and Product to deliver one coordinated response.

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