Field Product Engineer, UK

As Persona’s first Field Product Engineer in the UK, you’ll help customers turn complex identity challenges into practical solutions. You’ll work alongside our Solutions Engineering, Sales and Customer Success teams across the customer journey—from preparing technical demonstrations to configuring solutions and supporting customers as they get started with Persona.

This is an early-career opportunity for someone who enjoys technology, problem-solving and working with people. You don’t need to arrive as an expert in identity verification or enterprise software. You’ll develop a deep understanding of our platform through hands-on projects, mentorship and real customer engagements, taking on greater responsibility as your skills and confidence grow.

As part of our growing UK presence, you’ll also help shape how we share knowledge, support customers and onboard future teammates.

What you’ll do at Persona

• Build expertise in our product. Learn how Persona’s verification tools, workflows and APIs fit together to help businesses verify identities, prevent fraud and build trust.
• Bring customer solutions to life. Configure, test and refine solutions for specific customer needs, with guidance from experienced teammates.
• Support demos and proofs of concept. Partner with Sales and Solutions Engineering to prepare tailored demonstrations, test use cases and help prospective customers understand what’s possible with Persona.
• Help customers get started. Work with Customer Success and Solutions Engineering to support onboarding, answer technical questions and help customers make the most of our platform.
• Investigate technical challenges. Reproduce issues, work through potential solutions and collaborate with the right teammates when a problem needs deeper investigation.
• Make your learnings reusable. Create clear documentation, guides and examples that help customers and teammates solve similar problems.
• Bring the customer perspective into Persona. Share feedback and concrete examples with Product and Engineering to help improve the platform.
• Contribute to our growing UK team. Help develop the resources and ways of working that will support future Field Product Engineers.

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