Forward Deployed Engineer (FDE), Software Development

Your work days are brighter here.

The Forward Deployed Engineering (FDE) organization sits at the intersection of Product, Engineering, and customer execution across Agent Factory, Sana, Products, and the Developer Platform. When Workday launches new AI agents and products, early deployments surface complex real-world challenges—from unstructured tenant data and intricate configurations to edge-case enterprise workflows. FDE pods deploy directly into active customer engagements to resolve technical friction, debug complex setups, and build lightweight integrations. Crucially, FDEs serve as the primary feedback engine for Product and Engineering: field insights, recurring customer friction, and configuration patterns are converted directly into scalable, out-of-the-box product capabilities. It's a team where deep technical skill meets real customer impact, every day. About the Role

As a Principal Forward Deployed Engineer, you'll bridge hands-on software development with high-impact customer technical strategy — taking on the most complex, ambiguous engagements where no existing playbook applies. You will partner with enterprise customers, often at the executive level, to architect, deploy, debug, and optimize Workday's AI agents and developer platform solutions inside live customer environments.

You'll work across the full deployment lifecycle alongside AI Deployment Architects, Product Managers, and Workday Services leads. Beyond delivering for individual customers, you'll help set the technical direction for the FDE practice itself: turning field-tested solutions into scalable product capabilities and mentoring other engineers along the way.

What you'll do:

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