Fraud Operations Manager

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape.

• Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment.
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
• Set a strategic vision for the team and build the path to execute it in both the short and long term.
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation.
• Maintain oversight of operational vendor performance related to risk.
• Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
• Define and manage core metrics, SLAs, and organizational performance.
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
• Ensure risk-management efforts do not compromise the user experience.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

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