Global Customer Implementation Specialist

At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

What We Are Looking For:

The Global Customer Implementation Specialist is the engine of the Bandwidth Implementation team. You own your customers from the moment a deal closes to the moment they graduate to their long-term support team, and you drive that journey with purpose. Getting customers to live production traffic on the Bandwidth network as fast as possible is the mission, and you take that personally.

You own your cases without day-to-day direction. You build project plans, manage customer relationships, coordinate across internal teams, and hold everyone accountable to the timeline including the customer. You understand what the customer is trying to achieve and you shape the experience around that outcome, not just the checklist.

You are expected to deliver consistently, communicate proactively, and contribute to the team beyond your own case load. Lane assignment is determined by account complexity, team need, and your demonstrated capabilities.

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