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Graduate operations manager, customer supportMilan (Italy), Warsaw (Poland), or Madrid (Spain)
Evernote · Posted 8 days ago
"Build the processes and AI-powered support systems for newly acquired products, working directly with Product and Engineering on recurring customer issues."
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Back to jobs Graduate operations manager, customer support Milan (Italy), Warsaw (Poland), or Madrid (Spain) Permanent or fixed-term
For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.
This role sits within our Customer Support department. You’ll work on a mix of day-to-day operational needs and longer-term projects, with a focus on building the processes and systems that allow us to deliver great support efficiently and at scale. A few examples of your responsibilities
- Improve customer support operations through a range of projects—from bringing on new external providers to redesigning how support is organized and delivered.
- Build and improve scalable support systems, including help centers, chatbots, automated flows, and AI-powered solutions that help users get fast, accurate answers.
- Work with Product and Engineering teams to identify recurring customer issues, turn support insights into product improvements, and ensure support keeps pace with new releases.
- Help shape the support experience for newly acquired products, bringing operations, tools, and processes together while identifying opportunities to improve how customers are served.
- Use data and AI to understand how our support is performing, uncover opportunities for improvement, and measure the impact of the changes you make.
What we look for
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