Guest Services Administrator

Agency Dept of Natural and Cultural Resources Division Zoological Park Job Classification Title Administrative Specialist I (S) Position Number 60033498 Grade NC08 About Us The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work Join the North Carolina Zoo during an exciting period of growth as we prepare for the opening of Asia! The North Carolina Zoo is seeking to hire a detail orientated and enthusiastic Guest Services Administrator. The Guest Services Administrator provides administrative and operational support for the daily activities of Admissions, Transportation, Environmental Services, and Events, with an emphasis on Guest assistance, service recovery, and feedback. The position supports Guest-facing programs and regularly coordinates with other zoo departments on Guest-facing functions. Reporting to the Guest Services Manager, the employee works independently and exercises moderate judgment, initiative, and discretion in organizing work and addressing operational and Guest service needs.

Key Responsibilities

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