Head of Customer Operations B2C

We’re looking for a Head of Customer Operations B2C to join us at Telia Norway.

I’m John Sebastian Schmidt Slørdahl, Head of Consumer, and I’m searching for an experienced and ambitious leader ready to take our B2C customer operations to the next level. Our B2C customer operations consist of around 300 great colleagues across our brands (Telia, OneCall, Mycall) and products (mobile, broadband, TV).

You will lead a large customer-facing organization with a clear ambition: deliver great customer experiences while transforming how we operate and strengthening the commercial value we create in every customer interaction.

What you’ll do You will have end-to-end responsibility for B2C Customer Operations, combining strong operational leadership with a significant transformation agenda.

• Lead and develop our B2C customer operations, ensuring high-quality customer experiences and efficient operations at scale.
• Drive a major transformation of customer operations, simplifying and standardizing how we work while accelerating digitalization, automation and the use of AI.
• Strengthen the commercial role of customer operations, increasing value creation through sales, retention, loyalty and a stronger focus on customer lifetime value.
• Build a high-performing organization by developing leaders and employees and creating strong engagement, accountability and a culture of continuous improvement.

The role can be based in Oslo or Trondheim, with regular presence across both locations expected.

What will help you thrive in this role We are looking for an experienced leader who combines strong operational expertise with the ability to transform, engage and deliver commercial results. You know what excellent customer operations look like, but you are equally motivated by building what comes next.

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