Head of Global NC & MRB process

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. The Head of Business Quality is the global NC and MRB Process Owner, accountable for the end-to-end governance, compliance, effectiveness, and continuous improvement of the Non-Conformance (NC) and Material Review Board (MRB) processes across all regions, manufacturing sites, and business functions. What you will do

• The role ensures that all product, process, supplier, and system non-conformances are consistently identified, documented, investigated, assessed, escalated, and resolved in accordance with internal Quality Management System requirements and applicable regulatory standards, including ISO 13485, EU MDR, FDA 21 CFR Part 820, and other relevant global regulations. As the global NC and MRB Process Owner, the position establishes process standards, governance frameworks, performance metrics, and escalation pathways to ensure consistent execution and compliance across the organization.
• The role serves as the central Business Quality authority for NC management and MRB decision-making, ensuring appropriate containment, investigation, risk assessment, and product disposition of non-conforming materials. Through oversight of process performance and quality trends, the position drives harmonization, identifies systemic issues, and implements sustainable improvements to reduce recurrence and strengthen quality system effectiveness.
• The Head of Business Quality acts as the primary escalation point for significant non-conformances, critical quality events, and complex MRB decisions, facilitating risk-based decision-making and alignment across Operations, Quality, Regulatory Affairs, Supply Chain, and other key stakeholders.

What you bring Experience

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