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Implementation Business Analyst II
Axon Enterprise · Dallas, TX · Posted 50 days ago
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Business Analysts are trusted advisors who bridge customer vision and technology. In this role, you'll partner with public safety agencies to understand operational needs, design solutions, and configure software that supports mission-critical work. As part of a collaborative, cross-functional deployment team, you'll help deliver successful implementations across an industry leading public safety SaaS platform. Business Analysts follow two tracks; as a consultative customer partner or a technical builder, you'll have opportunities to solve meaningful problems, work directly with customers, and grow with a team whose work directly supports the agencies protecting our communities.
Location: Remote out of Dallas/Fort-Worth, Texas & Metro-Saint Paul, Minnesota Travel: up to 60% Reports To: Manager, Business Analysis
- Collaborate with the customer to configure systems to achieve business outcomes.
- Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
- Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
- Assess impact and feasibility of proposed solution evaluating alternatives and delivering solutions that accomplish agency outcomes.
- Design, administer, and document functional/user acceptance tests and training.
- Translate complex business requirements into quality technical configurations.
- Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.
- Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent.
- 2-3+ years of relevant SaaS implementation experience
- Experience working with or in Law Enforcement.
- Experience managing process improvement or facilitating change management amongst teams.
- Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
- Self-starter who thrives with problem-solving and embraces ambiguity.
- Willingness to join forces and drive company-wide initiatives across multiple departments.
- Technical delivery experience and/or coding language knowledge.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
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This posting is sourced from Axon Enterprise's own career site — applying takes you there directly.
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There are 504 open roles at Axon Enterprise right now. This role is one of a handful of open Business Analyst roles in Remote and centers on Business Analysis, SaaS Implementation, Requirements Gathering, and Process Documentation.
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