Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Incident and Escalation Manager, EMEA
datadog · Dublin, Leinster · Posted 36 days ago
Lead incident response for Datadog's global customers and mentor peers while implementing operational improvements that enhance customer experience during critical moments.
The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.
- Drive the resolution of incidents and escalations while providing response and/or management to customers
- Design and implement real-time and proactive monitoring of customer's infrastructures
- Prioritize, manage, and own customer issues from start to finish
- Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
- Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience
- Lead projects to deliver operational improvements as Datadog evolves
- Create and review documentation as well as incident and escalation training
- Identify and troubleshoot recurring cloud infrastructure issues
- Hire and mentor stakeholders and peers in incident and escalation management
- 3+ years demonstrable Incident Manager experience (escalations is a plus)
- 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
- Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
- Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
- Ability to correlate behaviors based on known interdependencies
- Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments
…
This posting is sourced from datadog's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
This role centers on Incident Management, Cloud Computing, Python Or Javascript Or Shell Scripting, and 3+ Years Incident Manager Experience. There are 643 open roles at datadog right now.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.