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Incident Commander
Arctic Wolf Networks · Waterloo, Ontario · Posted 7 days ago
Run live Sev1 and Sev2 incidents end to end, from assembling the response bridge through postmortem, as a Level 1 Incident Commander with real ownership of routine incident lifecycles.
At Arctic Wolf, we’re on a mission to end cyber risk .
We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.
About the Position: Position Overview Operational Incident Commander responsible for solo commanding service incidents of any severity, including Sev1 and Sev2, from detection through technical resolution and through the postmortem that follows. This is the role that puts hands on the wheel during an active incident: assembling the response team, running the bridge, driving investigation, coordinating remediation in real time, and closing the loop with a postmortem and templated status communications.
Given the size of the Incident Commander team, Level 1 cannot be a narrow, entry-only role; it has to be able to run the full lifecycle of a routine incident independently, including publishing templated status updates and facilitating the postmortem for incidents it personally commanded. What Level 1 does not own is judgment that carries cross organizational visibility: finalizing severity for Sev1/Sev2, deciding on communications that fall outside the standard template, and authoring the formal RCA document sit with Level 2.
Primary Responsibilities and Duties
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This role centers on Incident Management, Jira, Zendesk, and Statuspage. There are 98 open roles at Arctic Wolf Networks right now.
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