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Infotainment Manager (North America Quality Center - NAQC)
Hyundai Motor Company · Posted 2 days ago
Lead the infotainment team across Hyundai, Genesis, and Kia models to drive quality, stabilize launches, and cut warranty cost for North America.
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Infotainment Manager (North America Quality Center - NAQC)
Irvine, CA, US, 92618
Company: Hyundai Motor Company
Infotainment Manager
Hyundai's North America Quality Center (NAQC) is looking for a Manager for the Infotainment Team of the Investigation Team I Group
NAQC is the quality arm for Hyundai Motor Group (HMG)'s North American vehicle models. NAQC seeks to further Hyundai's goal of becoming the leading automotive manufacturer in North America by delivering uncompromising quality and exceeding consumer expectations.
The Infotainment Manager would oversee the development and enhancement of infotainment systems for Hyundai, Genesis, and Kia vehicles by supporting the Infotainment Team with resolving infotainment-related issues
- Lead the Infotainment Team to improve overall quality, customer perception, and stabilize new vehicle and durability indices
- Work with NA affiliates to review and resolve arising field concerns
- Set team-related goals and objectives that align with NAQC’s direction. Then, drive execution, engagement, and results to accomplish them.
- Manage the team’s plan, strategy, and budget allocation/usage
- Mentor engineers in best practices and promote continuous on-the-job learning and development
- Support HMG on investigations by managing affiliates' support, manpower, and investigation findings
- Lead projects related to infotainment quality with pre- and post-product launch, service repair accuracy, and vendor quality
- Monitor quality trends and coordinate various quality improvement activities to reduce warranty cost and improve the overall quality of the HMG brand
- Publish a weekly work plan and a team-related activity report to keep track and manage the Infotainment Team’s KPIs
- Prepare and present executive summary to upper management (as assigned)
- Maintain alignment with Korean coordinators to ensure that information with HQ is effectively exchanged
- Monitor external databases related to safety and product feedback, investigating and reporting when needed
- Ensure administrative functions such as purchasing, timecard, vacation, and travel requests are followed on a timely basis
- Write and execute performance and competency evaluations
- Report quality issues with accurate testing and duplication conditions for the proper countermeasure development
- Plan and manage efforts to enhance the capabilities of team engineers
- Travel up to 30% of the time, both domestically and internationally
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This posting is sourced from Hyundai Motor Company's own career site — applying takes you there directly.
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