Infrastructure Services Automation Lead

I’m Nerijus Šarnas, Head of IT Service Management at Telia Lietuva , and I’m looking for an Infrastructure Services Automation Lead to help us make automation a core capability across ITSM.

Bring your engineering expertise. Shape the architecture. Set the technical direction for infrastructure automation. You understand what it takes to turn manual processes into reliable automation. Now, use that experience to design scalable solutions, explore ideas through prototyping, and guide engineering teams from concept to implementation. Ready to shape how infrastructure services are automated at Telia?

What you’ll do: You’ll own the ITSM automation function—from identifying opportunities and setting priorities to delivering reliable solutions through your team.

• Lead and develop a team of automation engineers , setting clear direction, building their capabilities, and supporting delivery.
• Turn operational challenges into automation opportunities , working with ITSM team leads and stakeholders to understand processes and define practical solutions.
• Design, build, and maintain automation solutions , including runbook automation, operational workflows, and end-to-end process automation.
• Shape our engineering approach , defining and evolving automation standards, tooling, and practices.
• Own the automation roadmap , prioritizing initiatives and guiding them from idea to implementation.
• Make the impact visible , measuring time and capacity saved, errors reduced, and improvements in service quality.
• Scale automation across ITSM , helping teams reduce manual effort and adopt better ways of working.

What will help you thrive in this role: You’re an engineer who has built automation that works in the real world—and you’re ready to help others do the same. You can go deep technically, understand the wider context, and bring people together around a clear outcome.

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