Innovation Operations Manager, Account Integrity & Security

As a Senior Investigator, you are responsible for defining and driving high-impact investigations that strengthen Etsy’s ability to identify, understand, and respond to evolving fraud threats at scale. This role builds on strong investigative foundations, but the scope is broader and more strategic. Rather than only executing within a defined queue or assigned problem space, you’ll help identify the most important risks to the business, shape the investigative approach, and drive cross-functional efforts from problem definition through remediation.

You’ll use insights from complex casework, fraud trends, operational signals, and data analysis to connect patterns across multiple fraud surfaces, size impact, and develop evidence-backed recommendations. From there, you’ll translate findings into improvements across fraud controls, tooling, workflows, model strategy, and risk mitigation approaches in partnership with Product, Engineering, Analytics, and other stakeholders.

You’ll act as a senior subject matter expert for investigations, leading ambiguous and high-stakes work across teams, communicating complex issues clearly to a range of audiences, and helping align partners around effective solutions. You’ll also serve as a force multiplier by mentoring other investigators, raising the quality bar for investigative work, and introducing stronger frameworks and practices that improve how the broader organization responds to fraud over time.

This is a full-time position reporting to the Sr Manager, Operations, Account Integrity & Security.

What’s this team like at Etsy?

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