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Inside Sales Representative - AU Market
RingCentral · Manila, National Capital Region · Posted 36 days ago
Drive account growth and expansion for Australian SOHO and small business customers using AI-powered tools while managing renewals and retention for a $2.5B+ ARR cloud leader.
Inside Sales Representative - AU Market
Say hello to opportunities.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
This is where you and your skills come in. We’re currently looking for an Inside Sales Representative - AU Market:
In this role, you’ll manage and grow a portfolio of existing SOHO and Small Business customers in Australia. You’ll build strong customer relationships, support renewals and account health, identify upsell and cross-sell opportunities, and help customers get the most value from RingCentral’s solutions while leveraging AI-powered tools to support your day-to-day account management.
Job Responsibilities:
- Portfolio Management: Manage existing SOHO and Small Business accounts, including renewals, plan changes, and account health.
- Risk & Retention: Monitor account health, identify churn risks, and drive retention strategies.
- Renewals & Expansion: Handle renewal negotiations and identify upsell/cross-sell opportunities based on customer needs and usage.
- AI & CRM Management: Leverage AI tools, call summaries, and CRM capabilities to prepare for customer conversations and maintain accurate records.
- Cross-Functional Collaboration: Partner with Support, Billing, and Product teams to resolve escalations and achieve retention, NRR, and upsell targets.
To succeed in this role you must have experience in:
- Technology Solution Sales: 2–4 years of experience in account management, customer success, renewals, or inside sales, preferably in SaaS, telecom, or B2B technology.
- Account Management & Retention: Experience managing customer accounts, retention, and post-sales relationships.
- Upselling & Cross-selling: Experience identifying and closing upsell and cross-sell opportunities within an existing customer base to drive account growth and revenue.
- CRM, Presentation & Negotiation: Experience with Salesforce/CRM tools, with strong presentation, communication, and negotiation skills.
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This posting is sourced from RingCentral's own career site — applying takes you there directly.
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This role centers on Account Management, Salesforce, SaaS Sales, and Renewals. There are 84 open roles at RingCentral right now.
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