Inside Sales Representative

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.

Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time

Position Title: Inside Sales Rep

Position Type: In Office, Hybrid

Pay Scale: $20/hour PLUS commission

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

The Inside Sales Rep position is responsible for providing efficient and courteous customer service, offering all Sonic products and services to current and prospective customers, and driving our business growth. This is a fast paced, multi-faceted role with room for growth!

• Drive our business growth, help expand our fiber network to more homes
• Answer inbound customer calls and/or place outbound calls; provide efficient and courteous customer service while offering all Sonic products and services
• Possess an energetic attitude and desire to grow the business through sales
• Act as a consultant and respond to customer telephone inquiries with the use of multiple sales support tools
• Be an active listener who can show empathy and patience in a non-scripted sales environment; effectively communicate information to a variety of non-technical and technical customers
• Maintain highest level of confidentiality and professionalism
• Work in a fast paced, high volume, changing environment
• Learn and strive to gain new knowledge about product and service changes
• Identify and evaluate opportunities to increase customer retention and satisfaction
• Exceptional phone etiquette, written, and verbal communication skills; ability to effectively communicate and collaborate with a diverse range of people and job functions
• Successful candidates will be motivated to be a consistent performer dedicated to building their skills and contributing to team growth
• Ability to receive and implement ongoing feedback and coaching with a positive attitude
• Ability to work independently with a high degree of autonomy and accountability
• Detail oriented with an ability to prioritize and multi-task
• Customer service experience preferred
• Must have basic computer familiarity
• Must maintain a positive attendance record
• Must be able to work in our Santa Rosa Office
• Bilingual in Spanish Preferred

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