Investigator, Operational Excellence

As an Investigator, Operational Excellence, you play a key role in improving how Etsy’s Risk & Fraud operations work day to day and over time. This role combines deep operational knowledge, fraud investigation experience, and process improvement work. You’ll use insights from complex casework, quality trends, operational metrics, and frontline feedback to identify where our workflows, tooling, documentation, and training can be stronger. You’ll then help turn those insights into practical improvements that make the broader organization more effective.

You’ll own and drive scoped operational excellence programs, such as quality assurance, business process improvement, documentation, training, or workflow design. You’ll also partner closely with investigators, managers, and cross-functional teams to ensure operational learnings lead to clearer processes, better controls, and more consistent outcomes. This is a full-time position reporting to the Sr Manager, Operations, Account Integrity & Security.

What’s this team like at Etsy?

Our Risk & Fraud organization is structured into four areas of focus: Account Integrity and Security, Merchant Risk, Transaction Fraud, and Marketplace Fraud. While we operate as one connected Risk & Fraud team, this role sits within Account Integrity and Security, where we focus on protecting Etsy accounts from compromise and abuse. This team works to prevent account takeovers, enforce platform policies, and safeguard the trust and safety of our marketplace by strengthening identity signals, clustering related accounts, and ensuring the overall integrity of user accounts.

What does the day-to-day look like?

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