IT Intern, IT Support - Winter 2027

The IT Support team helps 1Password employees get the technology they need to do their best work every day. We combine hands-on troubleshooting with modern tools, AI, and workflow automation to resolve issues and elevate the overall employee experience. As an intern on our team, you’ll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows.

What You Can Expect:

• Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and priorities using established guidelines, and route requests to the appropriate technician or team.
• Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager’s review.
• Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leverage AI toolkit.
• Collaborating with people across the department like IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams.
• User communication and follow-up: Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance.

What we're looking for:

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