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IT Operations Centre Manager 24/7
Asda · Asda House · Posted 2 days ago
Be the senior on-shift leader for Asda's 24/7 IT Command Centre, making live go/no-go and major incident calls during overnight and peak trading windows.
Job Title IT Operations Centre Manager 24/7 Location Asda House Employment Type Full time Contract Type Permanent Hours per Week 38.5 Salary Competitive Salary plus benefits
Category End User Support Closing Date 17 November 2026
We are looking for multiple Service Operations Managers to join us. As the Service Operation Manager, you would be the senior operational leader on shift in the IT Command Centre, accountable for the real-time health, stability and performance of technology services during their shift period - including overnight, weekends and peak trading events.
The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised.
This is an on-site (Leeds, West Yorkshire) based role and involves working rotating shifts to cover 24/7.
What You’ll Love Shift Leadership & Command
- Act as the senior on-shift decision-maker for all Technology operational matters during the shift.
- Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles.
- Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps.
- Maintain real-time situational awareness across all critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows.
Incident & Major Incident Management
- Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service.
- Make judgement calls on escalation — waking senior leaders, engaging suppliers, invoking service continuity plans.
- Own customer, colleague and business impact assessment during incidents, ensuring the right level of response.
Monitoring & Event Management
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There are 473 open roles at Asda right now. This role centers on Itil 4, Major Incident Management, IT Operations, and Noc Operations.
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