IT Operations Manager

As an IT Operations Manager, your success will be measured by: People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Live our culture, embody our values, and practice our leadership principles. Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn. Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others. Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices. Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required. Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus. Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary. Ensure teams complete the required training and partner with Learning & Development organization to evolve training portfolio. Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting. Establish a culture of safety, quality, and customer obsession while ensuring the team's standards are consistent with overall service objectives. High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience 1+ year(s) people management experience. …

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