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IT Operations Manager
Netomi · Remote · Posted 15 days ago
"Build and scale the internal IT function for a remote-first agentic AI company serving global brands like Delta, MetLife, and United, owning systems, SOC 2 audit readiness, and onboarding across time zones."
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
We are seeking a hands-on, execution-focused IT Operations Manager to build and scale our internal IT function across a growing, global, and remote-first organization.
This role will own day-to-day IT operations, systems, and support infrastructure, ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance,Engineering, DevOps, HR/People, and Operations to support company growth,company tooling, onboarding/offboarding, and expanding compliance needs.
Responsibilities IT Operations & End-User Support
- Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce
- Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction
- Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access
- Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs.
Systems, Security & Infrastructure Management
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This posting is sourced from Netomi's own career site — applying takes you there directly.
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This role is one of 58 Operations Manager openings in Remote and centers on IT Operations, IT Support, Systems Administration, and Google Workspace. There are 20 open roles at Netomi right now.
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